Pick-up

Do you live in or around Ghent? You can pick up your order, once we have settled on a date. You can select this option in the order menu.
Pick-up at this address: Groenbrugstraat 19, 9000 Gent

Delivery

Within Belgium:
up to 10kg = 5.70 euro
(free delivery for orders above 75 euro)

To the Netherlands:
up to 2kg = 9,60 euro
(free delivery for orders above 100 euro)

To France:
up to 10kg = 14 euro
(free delivery for orders above 100 euro)

To Germany:
up to 2kg = 10 euro
(free delivery for orders above 100 euro)

Other countries:
please contact me


When will my parcel be sent?

As soon as I receive your payment, your package will be shipped within 5 working days. If you choose to pay by bank transfer, it may take a few days before the amount appears on my account.

How do I know if my parcel has been sent?

Once your parcel has been dispatched, you will receive an automatic email about it.

Returning

If, for whatever reason, you are not completely satisfied with the products, the following steps apply:

- Report your return within 14 days of receipt of the order by sending an email to kleiduif.gent@gmail.com in advance with the items being returned, the reason for return and your order number.

- Return the item in perfect condition (unused/un-damaged).

- Return the article in its original undamaged packaging.

- The costs of returning a package are at your own expense.

The amount will be refunded within a few days after receipt of the article.

Exchange

It is not possible to exchange items. Items can only be returned for a refund of the purchase price. If you would like a different article, you will need to place a new order on this webshop yourself.

Exceptions

Kleiduif reserves the right to credit only part of the amount paid if there is a suspicion that the item has already been used. Personalised products or items that are specially tailored cannot be returned.


 

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